FAQs

Quick answers to quick questions.

#NUVOLIFE

Orders placed by 3pm on any given business day have a standard processing and shipping delay of 3 to 9 business days, unless otherwise specified by email. Please note that contact lenses and sunglasses are subject to their own shipping delays.

See our full shipping policy, here.

Order processing for contact lenses is slightly different than regular stock items since they include a prescription. The shipping delay for non-custom contact lenses is 3 to 7 business days. All custom lenses (such as “extended range” or “XR”) are subject to a shipping delay of 2 to 3 weeks.

a) Shipping fees are applied at checkout.

b) Unlock free shipping for contact lens order of 6 months or more.

For all return requests, please contact us at info@nuvolife.ca within 15 days of the original purchase date. 

See our full returns and refund policy here.

Currently we accept Visa, Mastercard and Visa Debit transactions (powered by Paypal), and Paypal transactions. You do not need to have a Paypal account to pay by credit card.

You do not need to be a Nuvo Patient to purchase products from nuvolife.ca, excluding prescription contact lenses.

 

Online contact lens purchases in Ontario require a prescription confirmation from a licensed Optometrist. If you are not a patient of Nuvo, please follow the instructions on the product pages before adding to cart.

We offer a wide range of products. From contact lenses to glasses accessories and more, we are happy to offer you a great shopping experience! Click here to see all categories of products available.

In Ontario, contact lenses are considered a medical device and therefore are exempt from taxes. All other products available on NuvoLife.ca are subject to standard taxes.

Plastic-Neutral Contacts?

YES, PLEASE!

Clariti 1-Day and MyDay contacts from CooperVision have gone plastic-neutral! This means that over 99% of the plastic generated during manufacturing are recycled!

And that’s not all… Check out CooperVision’s commitment to sustainability and positive environmental impact.